Support

Having trouble with MyLearnScreen? We're here to help.

Contact us

Before writing in, please include

• The email address you use to log in
• Your device (iPhone / iPad / Mac / Windows / Android) and OS version
• A short description of what you were doing when the issue happened
• A screenshot or screen recording, if possible

Common questions

I can't log in

Check that you're using the email you signed up with. If you signed up with Google, tap "Continue with Google" — the normal password login won't work until you've set an app password from Settings.

My video won't play

Make sure you have an active internet connection and that your watch-time quota for that video is not exhausted. If the issue persists, write to us with the video name.

My payment went through but the course isn't unlocked

Razorpay usually confirms payment within 30 seconds. If it's been longer than 5 minutes, write to us with your Razorpay transaction ID.

How do I delete my account?

Email us from the address associated with your account and we'll remove it within 30 days, subject to any legal retention obligations (for example, payment records required by Indian tax law).

Jurisdiction

Mangalore, Karnataka, India